Versace Service & Repair Information
Versace timepieces are distributed within the United States and its territories exclusively by MadaLuxe Timepieces and sold by authorized dealers only. Any watch purchased at an authorized dealer includes a 2 year limited warranty. Versace and MadaLuxe Timepieces can neither guarantee the authenticity, nor honor the warranty, of any timepiece purchased from any source other than an authorized dealer.
All Versace watches are warranted by Vertime SA for a period of 2 years from the original date of purchase. The warranty covers any damages occurring as a direct result of a factory defect in the material and/or workmanship at the time of purchase. The warranty is only valid if your timepiece was purchased from an authorized dealer and if the warranty card has been completed, signed and stamped by the dealer. A copy of your sales receipt and completed warranty card are required to fulfill warranty service requests.
We are not able to offer warranty service on damages, whether direct or indirect, resulting from any of the following scenarios:
- Accidental damage
- Improper use or tampering
- Reasonable wear and tear
- Water damage
Also excluded from coverage under warranty are the battery, crystal glass, crown, pusher, and strap or bracelet.
NON-WARRANTED WATCH SERVICE (US ONLY):
All warrantied service repairs in the United States are completed exclusively by Universal Watch Repair. Family owned and operated, Universal Watch Repair’s goal is to always provide the finest quality and most comprehensive watch service possible. Any repair work performed on your Versace watch by someone other than Universal Watch Repair is not covered under warranty.
Universal Watch Repair is happy to extend repair services not covered under warranty for a fee. These services include, but are not limited to:
- Movement repair
- Battery replacement
- Crystal replacement
- Strap or bracelet repair
- Dial refinishing
- Other custom alterations
HOW TO REQUEST SERVICE OR REPAIRS:
To request watch service, please complete the Watch Repair Form and ship your watch along with the completed form, sales receipt and warranty card to:
Universal Watch Repair
177 S. Old Woodward Avenue
Birmingham, MI 48009
NOTE: For security and insurance purposes, no hand deliveries shall be accepted at this location.
Please do not include your original watch box (or any other special box) when sending your watch for service. Postage, insurance and shipping incurred in sending the watch for service are the responsibility of the customer.
Repairs are typically completed within 4 weeks depending on the extent of damage. In cases which your timepiece is not covered under warranty, or the warranty has expired, we will contact you beforehand with an estimate of the repairs and you may decide whether or not to accept the estimated cost. In case of refusal, we will return your watch with a charge for shipping and insurance.
Once your watch repair is completed, Universal Watch Repair will return your watch to you and guarantee any repairs for one year.
2+2 YEAR EXTENSION:
You are offered the opportunity to extend the standard 2 year warranty on your Versace timepiece to 4 years by registering on the Versace website.