Versus Service & Repair Information
VERSUS timepieces are distributed within the United States and its territories exclusively by MadaLuxe Timepieces and sold by authorized dealers only. Any watch purchased at an authorized dealer includes a 2 year limited warranty. VERSUS and MadaLuxe Timepieces can neither guarantee the authenticity nor honor the warranty of any timepiece purchased from any source other than an authorized dealer.
All VERSUS watches are warranted by Vertime SA for a period of 2 years from the original date of purchase. The warranty covers any damages occurring as a direct result of a factory defect in the material and/or workmanship at the time of purchase. The warranty is only valid if your timepiece was purchased from an authorized dealer and if the warranty card has been completed, signed and stamped by the dealer. A copy of your sales receipt and completed warranty card are required to fulfill warranty service requests.
We are not able to offer warranty service on damages, whether direct or indirect, resulting from any of the following scenarios:
- Accidental damage
- Improper use or tampering
- Reasonable wear and tear
- Water damage
Also excluded from coverage under warranty are the battery, crystal glass, crown, pusher, and strap or bracelet.
HOW TO REQUEST SERVICE OR REPAIRS
If your VERSUS watch is damaged as a result of a factory defect and is still valid under warranty, we will replace your watch. To request a replacement, please complete the VERSUS Watch Repair Form and ship your watch along with the completed form, sales receipt and warranty card to:
1760 Apollo Court
Seal Beach, CA 90740
NOTE: For security and insurance purposes, no hand deliveries shall be accepted at this location.
Please do not include your original watch box (or any other special box) when sending your watch for service. Postage, insurance and shipping incurred in sending the watch for service are the responsibility of the customer.
In cases which your timepiece is not covered under warranty, or the warranty has expired, we will return your watch with a charge for shipping and insurance.